📦 Orders & Shipping
Find answers about order tracking, delivery times, shipping costs, free shipping, and making changes to your order.
How long does delivery take?
Delivery timeframes depend on your location, the shipping method selected, and the items in your order. Australia Post Regular: 3–9 business days. Australia Post Express: 1–4 business days. These delivery timeframes are estimates only and can’t be gu
Do you offer free shipping?
Yes, we offer free shipping on eligible orders, depending on the shipping method selected and your order total. $9.95 standard shipping. Free on orders over $49. $14.95 express shipping. Free on orders over $99. Shipping costs and eligibility are cal
How do I edit or cancel my order?
We understand that sometimes plans change. However, because orders are processed quickly, most orders can’t be edited or cancelled once they’ve been placed. If you need to make a change, please email our customer care team as soon as possible with yo
Do you ship worldwide?
At this time, we do not offer international shipping. We ship within Australia only. Orders can only be delivered to Australian addresses. International shipping options are not available at checkout. Shipping availability and delivery times apply to
How do I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details. Check the shipping confirmation email sent to the email address used at checkout. Select the tracking link included in that email. Tracking
How can I complete my order using PayPal?
Add your items to cart and proceed to checkout. Select PayPal as your payment method. Follow the prompts to log in to your PayPal account and complete payment. If PayPal is available for your order, it will appear as an option during checkout. In som
I entered the wrong shipping address - what can I do?
If you’ve entered the wrong shipping address, we understand how frustrating that can be. Because orders are processed quickly, we’re usually unable to change the delivery address once an order has been placed. However, you may still have options once