We're making some exciting updates behind the scenes to improve our warehouse processes. During this time, there may be a small delay in dispatching orders. We appreciate your patience while we make these improvements. Delivery timeframes depend on y

<p id="isPasted"><em>We&apos;re making some exciting updates behind the scenes to improve our warehouse processes. During this time, there may be a small delay in dispatching orders. We appreciate your patience while we make these improvements.</em></p><p>Delivery timeframes depend on your location, the shipping method selected, and the items in your order.</p><h2 id="estimated-delivery-times">Estimated delivery times</h2><ul data-spread="false"><li><p><strong>Australia Post Regular:</strong> 3&#x2013;9 business days</p></li><li><p><strong>Australia Post Express:</strong> 1&#x2013;4 business days</p></li></ul><p>These delivery timeframes are estimates only and can&#x2019;t be guaranteed.</p><h2 id="dispatch-timeframes">Dispatch timeframes</h2><ul data-spread="false"><li><p>Orders placed&#xA0;<strong>before 12pm AEST (Monday&#x2013;Friday)</strong> are dispatched the same business day</p></li><li><p>Orders placed&#xA0;<strong>after 12pm AEST</strong> are dispatched the next business day</p></li><li><p>Dispatch does not occur on public holidays</p></li></ul><p>Please note that during sale periods or times of high order volume, there may be a slight delay due to increased demand and carrier capacity.</p><h2 id="express-shipping--restricted-items">Express shipping &amp; restricted items</h2><p>Some items, such as aerosols, are classified as Dangerous Goods and&#xA0;<strong>cannot be sent via Australia Post Express</strong>. These items will be shipped via courier (Direct Freight Express) and usually arrive within&#xA0;<strong>1&#x2013;9 business days</strong>.</p><h2 id="tracking-your-delivery">Tracking your delivery</h2><p>Once your order has shipped, you&#x2019;ll receive a tracking link by email. Australia Post now sends&#xA0;<strong>digital delivery notifications</strong> (via email or SMS) rather than physical cards, so we recommend tracking your parcel online to stay up to date.</p><h2 id="important-to-know">Important to know</h2><p>Once your order has been dispatched, delivery is handled by the carrier. While we do our best to assist, we aren&#x2019;t responsible for delivery delays that occur once the parcel is with the carrier.</p><h2 id="still-need-help">Still need help?</h2><p>If you have questions about delivery or your tracking hasn&#x2019;t updated for several business days, please contact our customer care team with your order number and we&#x2019;ll be happy to assist.</p>

How long does delivery take?

Yes, we offer free shipping on eligible orders, depending on the shipping method selected and your order total. $9.95 standard shipping. Free on orders over $49. $14.95 express shipping. Free on orders over $99. Shipping costs and eligibility are cal

<p id="isPasted">Yes, we offer free shipping on eligible orders, depending on the shipping method selected and your order total.</p><h2 id="australia-post-regular">Australia Post Regular</h2><ul data-spread="false"><li><p><strong>$9.95 standard shipping</strong></p></li><li><p><strong>Free on orders over $49</strong></p></li></ul><h2 id="australia-post-express">Australia Post Express</h2><ul data-spread="false"><li><p><strong>$14.95 express shipping</strong></p></li><li><p><strong>Free on orders over $99</strong></p></li></ul><h2 id="important-to-know">Important to know</h2><ul data-spread="false"><li><p>Shipping costs and eligibility are calculated at checkout</p></li><li><p>Orders that contain&#xA0;<strong>aerosols</strong> are classified as Dangerous Goods and will be shipped via&#xA0;<strong>Direct Freight Express</strong> instead of Australia Post</p></li></ul><p>Delivery timeframes and carrier availability can vary depending on your location and the items in your order.</p><h2 id="still-need-help">Still need help?</h2><p>If you have questions about shipping options or costs, please contact our customer care team and we&#x2019;ll be happy to assist.</p>

Do you offer free shipping?

We understand that sometimes plans change. However, because orders are processed quickly, most orders can’t be edited or cancelled once they’ve been placed. If you need to make a change, please email our customer care team as soon as possible with yo

<p id="isPasted">We understand that sometimes plans change. However, because orders are processed quickly,&#xA0;<strong>most orders can&#x2019;t be edited or cancelled once they&#x2019;ve been placed</strong>.</p><h2 id="editing-an-order">Editing an order</h2><p>If you need to make a change, please email our customer care team&#xA0;<strong>as soon as possible</strong> with your order number and the details you&#x2019;d like to update. While we&#x2019;ll always try our best to help, changes can&#x2019;t be guaranteed.</p><p>Once an order has been processed or dispatched, it can no longer be edited.</p><h2 id="cancelling-an-order">Cancelling an order</h2><p>Orders can only be cancelled&#xA0;<strong>before they are processed for dispatch</strong>. In most cases, orders are processed quickly, so cancellations are often not possible.</p><p>If your order can&#x2019;t be cancelled, you may be able to request a return once the order has been delivered, in line with our Returns &amp; Refunds Policy.</p><h2 id="important-to-know">Important to know</h2><ul data-spread="false"><li><p>Requests are assessed on a case-by-case basis</p></li><li><p>We can&#x2019;t guarantee changes or cancellations</p></li><li><p>Processing times may vary, especially during busy periods</p></li></ul><h2 id="still-need-help">Still need help?</h2><p>Please email our customer care team as soon as possible with your order number and we&#x2019;ll do our best to assist.</p>

How do I edit or cancel my order?

At this stage, our website ships within Australia only. However, the good news is that NAK Hair is available internationally through selected retailers and stockists, so you may still be able to shop locally depending on your location. You can shop N

<h2 data-section-id="ttud4v" data-start="3444" data-end="3479" id="isPasted"><strong data-start="3447" data-end="3479">Do you ship internationally?</strong></h2><p data-start="3481" data-end="3536">At this stage, our website ships within Australia only.</p><p data-start="3538" data-end="3721">However, the good news is that&#xA0;<strong data-start="3569" data-end="3651">NAK Hair is available internationally through selected retailers and stockists</strong>, so you may still be able to shop locally depending on your location.</p><hr data-start="3723" data-end="3726"><h2 data-section-id="cc7c5" data-start="3728" data-end="3776" id="where-can-i-buy-nak-hair-internationally"><strong data-start="3731" data-end="3776">Where can I buy NAK Hair internationally?</strong></h2><h3 data-section-id="131ydvr" data-start="3778" data-end="3801" id="-united-kingdom">&#x1F1EC;&#x1F1E7; United Kingdom</h3><p data-start="3803" data-end="3860">You can shop NAK Hair at Boots, both online and in-store:</p><ul><li data-start="3803" data-end="3860"><a href="https://www.boots.com/nak" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">NAK Hair at Boots</a><a href="https://www.boots.com/roh" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;"></a></li><li data-start="3803" data-end="3860"><a href="https://www.boots.com/roh" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">ROH at Boots</a></li></ul><hr data-start="3923" data-end="3926"><h3 data-section-id="1usinf3" data-start="3928" data-end="3939" id="-asia">&#x1F30F; Asia</h3><p data-start="3941" data-end="3991">NAK Hair is available through Watsons across Asia:</p><ul><li data-start="3941" data-end="3991"><a href="https://www.watsons.com.hk/en/all-brands/list/114165/nak-hair" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">NAK Hair at Watsons</a><a href="https://www.watsons.com.hk/en/all-brands/list/118103/roh" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;"></a></li><li data-start="3941" data-end="3991"><a href="https://www.watsons.com.hk/en/all-brands/list/118103/roh" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">ROH at Watsons</a></li></ul><hr data-start="4121" data-end="4124"><h3 data-section-id="1w11sgt" data-start="4126" data-end="4148" id="-other-locations">&#x1F30D; Other locations</h3><p data-start="4150" data-end="4190">We also partner with stockists globally.</p><p data-start="4192" data-end="4240">You can explore our full list of stockists here:</p><ul data-start="4242" data-end="4330"><li><a href="https://nakhair.com.au/pages/stockists" style=" text-decoration: none;">AU and NZ stockists</a></li><li><a href="https://nakhair.com.au/pages/stockists-os" style=" text-decoration: none;">International stockists</a></li></ul><hr data-start="4332" data-end="4335"><h2 data-section-id="1bg7atn" data-start="4337" data-end="4373" id="need-help-finding-a-stockist"><strong data-start="4340" data-end="4373">Need help finding a stockist?</strong></h2><p data-start="4375" data-end="4449">If you&#x2019;re unsure where to shop in your location, our team is here to help.</p><p data-start="4451" data-end="4562">Simply reach out and let us know where you&#x2019;re based, and we&#x2019;ll do our best to point you in the right direction.</p>

Do you ship worldwide?

We’re making some exciting updates behind the scenes to improve our warehouse processes. During this time, there may be a small delay in dispatching orders. We appreciate your patience while we make these improvements. Once your order has been dispat

<p><em>We&#x2019;re making some exciting updates behind the scenes to improve our warehouse processes. During this time, there may be a small delay in dispatching orders. We appreciate your patience while we make these improvements.</em></p><p>Once your order has been dispatched, you&#x2019;ll receive a shipping confirmation email with your tracking details.</p><h2 id="where-to-find-your-tracking">Where to find your tracking</h2><ul data-spread="false"><li><p>Check the shipping confirmation email sent to the email address used at checkout</p></li><li><p>Select the tracking link included in that email</p></li></ul><p>Tracking updates are provided by the carrier and may take some time to appear after dispatch.</p><h2 id="my-tracking-hasnt-updated">My tracking hasn&#x2019;t updated</h2><p>It&#x2019;s normal for tracking to take a little time to refresh, especially during busy periods or while parcels move between carrier facilities. If there&#x2019;s been no update for several business days, please contact our support team and we&#x2019;ll help look into it.</p><h2 id="didnt-receive-a-tracking-email">Didn&#x2019;t receive a tracking email?</h2><ul data-spread="false"><li><p>Check your spam or junk folder</p></li><li><p>Confirm the email address used at checkout</p></li></ul><p>If you still can&#x2019;t locate it, contact us with your order number and we&#x2019;ll assist.</p><h2 id="still-need-help">Still need help?</h2><p>Our customer care team is happy to help, just reach out with your order number.</p>

How do I track my order?

Add your items to cart and proceed to checkout. Select PayPal as your payment method. Follow the prompts to log in to your PayPal account and complete payment. If PayPal is available for your order, it will appear as an option during checkout. In som

<h3 data-start="321" data-end="354" id="isPasted">How to use PayPal at checkout</h3><ul data-start="355" data-end="527"><li data-start="355" data-end="405"><p data-start="357" data-end="405">Add your items to cart and proceed to checkout</p></li><li data-start="406" data-end="450"><p data-start="408" data-end="450">Select <strong data-start="415" data-end="425">PayPal</strong> as your payment method</p></li><li data-start="451" data-end="527"><p data-start="453" data-end="527">Follow the prompts to log in to your PayPal account and complete payment</p></li></ul><p data-start="529" data-end="612">If PayPal is available for your order, it will appear as an option during checkout.</p><hr data-start="614" data-end="617"><h3 data-start="619" data-end="658" id="if-paypal-isnt-showing-at-checkout">If PayPal isn&#x2019;t showing at checkout</h3><p data-start="659" data-end="703">In some cases, PayPal may not appear due to:</p><ul data-start="704" data-end="811"><li data-start="704" data-end="739"><p data-start="706" data-end="739">Temporary PayPal service issues</p></li><li data-start="740" data-end="775"><p data-start="742" data-end="775">Browser or device compatibility</p></li><li data-start="776" data-end="811"><p data-start="778" data-end="811">Cart or checkout session errors</p></li></ul><p data-start="813" data-end="843">If this happens, we recommend:</p><ul data-start="844" data-end="961"><li data-start="844" data-end="907"><p data-start="846" data-end="907">Refreshing the page or trying a different browser or device</p></li><li data-start="908" data-end="961"><p data-start="910" data-end="961">Checking out using a credit or debit card instead</p></li></ul><hr data-start="963" data-end="966"><h3 data-start="968" data-end="988" id="still-need-help">Still need help?</h3><p data-start="989" data-end="1139">If you&#x2019;re unable to complete your order using PayPal, please contact our customer care team and let us know what you&#x2019;re experiencing so we can assist.</p>

How can I complete my order using PayPal?

If you’ve entered the wrong shipping address, we understand how frustrating that can be. Because orders are processed quickly, we’re usually unable to change the delivery address once an order has been placed. However, you may still have options once

<p data-start="257" data-end="345" id="isPasted">If you&#x2019;ve entered the wrong shipping address, we understand how frustrating that can be.</p><p data-start="347" data-end="471">Because orders are processed quickly, we&#x2019;re usually unable to change the delivery address once an order has been placed.</p><p data-start="473" data-end="539">However, you may still have options once your order is on the way.</p><hr data-start="541" data-end="544"><h3 data-start="546" data-end="579" id="if-your-order-has-shipped">If your order has shipped</h3><p data-start="580" data-end="644">For most orders sent via Australia Post, you may be able to:</p><ul data-start="645" data-end="761"><li data-start="645" data-end="692"><p data-start="647" data-end="692">Redirect your parcel to a different address</p></li><li data-start="693" data-end="729"><p data-start="695" data-end="729">Forward it to a collection point</p></li><li data-start="730" data-end="761"><p data-start="732" data-end="761">Update delivery preferences</p></li></ul><p data-start="763" data-end="872">These changes can be made directly through the Australia Post tracking portal using your tracking number.</p><p data-start="874" data-end="994">&#x1F449; Learn more about managing parcels in transit:<br data-start="922" data-end="925"><a data-start="925" data-end="994" rel="noopener" target="_new" href="https://auspost.com.au/receiving/parcel-deliveries/parcels-in-transit">https://auspost.com.au/receiving/parcel-deliveries/parcels-in-transit</a></p><hr data-start="996" data-end="999"><h3 data-start="1001" data-end="1043" id="orders-containing-aerosol-products">Orders containing aerosol products</h3><p data-start="1044" data-end="1173">If your order includes aerosol products, delivery redirection or forwarding may not be available due to carrier restrictions.</p><hr data-start="1175" data-end="1178"><h3 data-start="1180" data-end="1206" id="our-recommendation">Our recommendation</h3><ul data-start="1207" data-end="1420"><li data-start="1207" data-end="1267"><p data-start="1209" data-end="1267">Double-check your shipping details carefully at checkout</p></li><li data-start="1268" data-end="1353"><p data-start="1270" data-end="1353">If you notice an error immediately after ordering, contact us as soon as possible</p></li><li data-start="1354" data-end="1420"><p data-start="1356" data-end="1420">Once shipped, use the carrier&#x2019;s tracking tools where available</p></li></ul><p data-start="1422" data-end="1543">If a parcel is returned to us due to an incorrect address, our customer care team will be in touch to discuss next steps.</p>

I entered the wrong shipping address - what can I do?

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NAK Hair

Find answers about order tracking, delivery times, shipping costs, free shipping, and making changes to your order.

Orders & Shipping | NAK Hair Help Centre

📦 Orders & Shipping

My order was marked delivered but it’s not here.

What do I do if my item(s) arrives damaged?

🚚 Order Issues

What's your returns policy?

When will I get my refund?

How do I start a return?