We're making some exciting updates behind the scenes to improve our warehouse processes. During this time, there may be a small delay in dispatching orders. We appreciate your patience while we make these improvements. Delivery timeframes depend on y

<p id="isPasted"><em>We&apos;re making some exciting updates behind the scenes to improve our warehouse processes. During this time, there may be a small delay in dispatching orders. We appreciate your patience while we make these improvements.</em></p><p>Delivery timeframes depend on your location, the shipping method selected, and the items in your order.</p><h2 id="estimated-delivery-times">Estimated delivery times</h2><ul data-spread="false"><li><p><strong>Australia Post Regular:</strong> 3&#x2013;9 business days</p></li><li><p><strong>Australia Post Express:</strong> 1&#x2013;4 business days</p></li></ul><p>These delivery timeframes are estimates only and can&#x2019;t be guaranteed.</p><h2 id="dispatch-timeframes">Dispatch timeframes</h2><ul data-spread="false"><li><p>Orders placed <strong>before 12pm AEST (Monday&#x2013;Friday)</strong> are dispatched the same business day</p></li><li><p>Orders placed <strong>after 12pm AEST</strong> are dispatched the next business day</p></li><li><h3 id="victorian-public-holiday-dispatches"><span style="font-size: 16px;">Victorian Public Holiday dispatches</span></h3><p>Our warehouse is based in Victoria, Australia, so Victorian Public Holidays are not business days for dispatch. Orders placed around a Victorian Public Holiday may take an additional business day to leave our warehouse.</p></li></ul><p>Please note that during sale periods or times of high order volume, there may be a slight delay due to increased demand and carrier capacity.</p><h2 id="express-shipping--restricted-items">Express shipping &amp; restricted items</h2><p>Some items, such as aerosols, are classified as Dangerous Goods and <strong>cannot be sent via Australia Post Express</strong>. These items will be shipped via courier (Direct Freight Express) and usually arrive within <strong>1&#x2013;9 business days</strong>.</p><h2 id="tracking-your-delivery">Tracking your delivery</h2><p>Once your order has shipped, you&#x2019;ll receive a tracking link by email. Australia Post now sends <strong>digital delivery notifications</strong> (via email or SMS) rather than physical cards, so we recommend tracking your parcel online to stay up to date.</p><h2 id="important-to-know">Important to know</h2><p>Once your order has been dispatched, delivery is handled by the carrier. While we do our best to assist, we aren&#x2019;t responsible for delivery delays that occur once the parcel is with the carrier.</p><h2 id="still-need-help">Still need help?</h2><p>If you have questions about delivery or your tracking hasn&#x2019;t updated for several business days, please contact our customer care team with your order number and we&#x2019;ll be happy to assist.</p>

How long does delivery take?

Yes, we offer free shipping on eligible orders, depending on the shipping method selected and your order total. $9.95 standard shipping. Free on orders over $49. $14.95 express shipping. Free on orders over $149. Shipping costs and eligibility are ca

<p id="isPasted">Yes, we offer free shipping on eligible orders, depending on the shipping method selected and your order total.</p><h2 id="australia-post-regular">Australia Post Regular</h2><ul data-spread="false"><li><p><strong>$9.95 standard shipping</strong></p></li><li><p><strong>Free on orders over $49</strong></p></li></ul><h2 id="australia-post-express">Australia Post Express</h2><ul data-spread="false"><li><p><strong>$14.95 express shipping</strong></p></li><li><p><strong>Free on orders over $149</strong></p></li></ul><h2 id="important-to-know">Important to know</h2><ul data-spread="false"><li><p>Shipping costs and eligibility are calculated at checkout</p></li><li><p>Orders that contain&#xA0;<strong>aerosols</strong> are classified as Dangerous Goods and will be shipped via&#xA0;<strong>Direct Freight Express</strong> instead of Australia Post</p></li></ul><p>Delivery timeframes and carrier availability can vary depending on your location and the items in your order.</p><h2 id="still-need-help">Still need help?</h2><p>If you have questions about shipping options or costs, please contact our customer care team and we&#x2019;ll be happy to assist.</p>

Do you offer free shipping?

We know plans can change. You can edit or cancel your order yourself using the link in your order confirmation email. This option is available for up to 30 minutes after purchase. As orders are processed quickly, we recommend making any changes as so

<p id="isPasted">We know plans can change. You can edit or cancel your order yourself using the link in your order confirmation email. This option is available for up to <strong>30 minutes</strong> after purchase.&#xA0;</p><p>As orders are processed quickly, we recommend making any changes as soon as possible.&#xA0;</p><h2 id="how-to-edit-or-cancel-your-order">How to edit or cancel your order&#xA0;</h2><ol><li style="font-size: 16px;">Open your order confirmation email.</li><li style="font-size: 16px;">Select <strong>&#x201C;Edit or view your order.&#x201D;</strong></li><li style="font-size: 16px;">Make your changes, or select <strong>&#x201C;Cancel order.&#x201D;</strong></li></ol><p>Depending on your order, you may be able to:&#xA0;</p><ul><li style="font-size: 16px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW264230378 BCX8">Change or swap products</span></li><li style="font-size: 16px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW264230378 BCX8">Update your shipping address</span></li><li style="font-size: 16px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW264230378 BCX8">Cancel your order</span></li></ul><h2 id="cant-find-your-confirmation-email">Can&#x2019;t find your confirmation email?</h2><p>Check your spam or promotions folder, or search your inbox for your order number.&#xA0;</p><h2 id="if-your-order-has-already-been-processed">If your order has already been processed</h2><p>Once your order has been processed for dispatch, it can no longer be edited or cancelled. After it&#x2019;s delivered, you may be able to request a return in line with our <a href="https://nak-hair.gorgias.help/en-US/articles/returns-and-refunds-361249" target="_blank" rel="noreferrer noopener">Returns &amp; Refunds Policy</a>.&#xA0;</p><h2 id="still-need-help">Still need help?&#xA0;</h2><p>If the link isn&#x2019;t working or you&#x2019;re having trouble making changes, please email our Customer Care team at <a href="mailto:support@nakhair.com.au" target="_blank" rel="noreferrer noopener">support@nakhair.com.au</a> with your order number, and we&#x2019;ll do our best to help.</p>

How do I edit or cancel my order?

At this stage, our website ships within Australia only. However, the good news is that NAK Hair is available internationally through selected retailers and stockists, so you may still be able to shop locally depending on your location. You can shop N

<h2 data-section-id="ttud4v" data-start="3444" data-end="3479" id="isPasted"><strong data-start="3447" data-end="3479">Do you ship internationally?</strong></h2><p data-start="3481" data-end="3536">At this stage, our website ships within Australia only.</p><p data-start="3538" data-end="3721">However, the good news is that&#xA0;<strong data-start="3569" data-end="3651">NAK Hair is available internationally through selected retailers and stockists</strong>, so you may still be able to shop locally depending on your location.</p><hr data-start="3723" data-end="3726"><h2 data-section-id="cc7c5" data-start="3728" data-end="3776" id="where-can-i-buy-nak-hair-internationally"><strong data-start="3731" data-end="3776">Where can I buy NAK Hair internationally?</strong></h2><h3 data-section-id="131ydvr" data-start="3778" data-end="3801" id="-united-kingdom">&#x1F1EC;&#x1F1E7; United Kingdom</h3><p data-start="3803" data-end="3860">You can shop NAK Hair at Boots, both online and in-store:</p><ul><li data-start="3803" data-end="3860"><a href="https://www.boots.com/nak" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">NAK Hair at Boots</a><a href="https://www.boots.com/roh" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;"></a></li><li data-start="3803" data-end="3860"><a href="https://www.boots.com/roh" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">ROH at Boots</a></li></ul><hr data-start="3923" data-end="3926"><h3 data-section-id="1usinf3" data-start="3928" data-end="3939" id="-asia">&#x1F30F; Asia</h3><p data-start="3941" data-end="3991">NAK Hair is available through Watsons across Asia:</p><ul><li data-start="3941" data-end="3991"><a href="https://www.watsons.com.hk/en/all-brands/list/114165/nak-hair" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">NAK Hair at Watsons</a><a href="https://www.watsons.com.hk/en/all-brands/list/118103/roh" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;"></a></li><li data-start="3941" data-end="3991"><a href="https://www.watsons.com.hk/en/all-brands/list/118103/roh" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">ROH at Watsons</a></li></ul><hr data-start="4121" data-end="4124"><h3 data-section-id="1w11sgt" data-start="4126" data-end="4148" id="-other-locations">&#x1F30D; Other locations</h3><p data-start="4150" data-end="4190">We also partner with stockists globally.</p><p data-start="4192" data-end="4240">You can explore our full list of stockists here:</p><ul data-start="4242" data-end="4330"><li><a href="https://nakhair.com.au/pages/stockists" style=" text-decoration: none;">AU and NZ stockists</a></li><li><a href="https://nakhair.com.au/pages/stockists-os" style=" text-decoration: none;">International stockists</a></li></ul><hr data-start="4332" data-end="4335"><h2 data-section-id="1bg7atn" data-start="4337" data-end="4373" id="need-help-finding-a-stockist"><strong data-start="4340" data-end="4373">Need help finding a stockist?</strong></h2><p data-start="4375" data-end="4449">If you&#x2019;re unsure where to shop in your location, our team is here to help.</p><p data-start="4451" data-end="4562">Simply reach out and let us know where you&#x2019;re based, and we&#x2019;ll do our best to point you in the right direction.</p>

Do you ship worldwide?

We’re making some exciting updates behind the scenes to improve our warehouse processes. During this time, there may be a small delay in dispatching orders. We appreciate your patience while we make these improvements. Once your order has been dispat

<p><em>We&#x2019;re making some exciting updates behind the scenes to improve our warehouse processes. During this time, there may be a small delay in dispatching orders. We appreciate your patience while we make these improvements.</em></p><p>Once your order has been dispatched, you&#x2019;ll receive a shipping confirmation email with your tracking details.</p><h2 id="where-to-find-your-tracking">Where to find your tracking</h2><ul data-spread="false"><li><p>Check the shipping confirmation email sent to the email address used at checkout</p></li><li><p>Select the tracking link included in that email</p></li></ul><p>Tracking updates are provided by the carrier and may take some time to appear after dispatch.</p><h2 id="my-tracking-hasnt-updated">My tracking hasn&#x2019;t updated</h2><p>It&#x2019;s normal for tracking to take a little time to refresh, especially during busy periods or while parcels move between carrier facilities. If there&#x2019;s been no update for several business days, please contact our support team and we&#x2019;ll help look into it.</p><h2 id="didnt-receive-a-tracking-email">Didn&#x2019;t receive a tracking email?</h2><ul data-spread="false"><li><p>Check your spam or junk folder</p></li><li><p>Confirm the email address used at checkout</p></li></ul><p>If you still can&#x2019;t locate it, contact us with your order number and we&#x2019;ll assist.</p><h2 id="still-need-help">Still need help?</h2><p>Our customer care team is happy to help, just reach out with your order number.</p>

How do I track my order?

Add your items to cart and proceed to checkout. Select PayPal as your payment method. Follow the prompts to log in to your PayPal account and complete payment. If PayPal is available for your order, it will appear as an option during checkout. In som

<h3 data-start="321" data-end="354" id="isPasted">How to use PayPal at checkout</h3><ul data-start="355" data-end="527"><li data-start="355" data-end="405"><p data-start="357" data-end="405">Add your items to cart and proceed to checkout</p></li><li data-start="406" data-end="450"><p data-start="408" data-end="450">Select <strong data-start="415" data-end="425">PayPal</strong> as your payment method</p></li><li data-start="451" data-end="527"><p data-start="453" data-end="527">Follow the prompts to log in to your PayPal account and complete payment</p></li></ul><p data-start="529" data-end="612">If PayPal is available for your order, it will appear as an option during checkout.</p><hr data-start="614" data-end="617"><h3 data-start="619" data-end="658" id="if-paypal-isnt-showing-at-checkout">If PayPal isn&#x2019;t showing at checkout</h3><p data-start="659" data-end="703">In some cases, PayPal may not appear due to:</p><ul data-start="704" data-end="811"><li data-start="704" data-end="739"><p data-start="706" data-end="739">Temporary PayPal service issues</p></li><li data-start="740" data-end="775"><p data-start="742" data-end="775">Browser or device compatibility</p></li><li data-start="776" data-end="811"><p data-start="778" data-end="811">Cart or checkout session errors</p></li></ul><p data-start="813" data-end="843">If this happens, we recommend:</p><ul data-start="844" data-end="961"><li data-start="844" data-end="907"><p data-start="846" data-end="907">Refreshing the page or trying a different browser or device</p></li><li data-start="908" data-end="961"><p data-start="910" data-end="961">Checking out using a credit or debit card instead</p></li></ul><hr data-start="963" data-end="966"><h3 data-start="968" data-end="988" id="still-need-help">Still need help?</h3><p data-start="989" data-end="1139">If you&#x2019;re unable to complete your order using PayPal, please contact our customer care team and let us know what you&#x2019;re experiencing so we can assist.</p>

How can I complete my order using PayPal?

If you’ve entered the wrong shipping address, you can update it yourself using the link in your order confirmation email. This option is available for up to 30 minutes after purchase, or until your order is processed for dispatch, whichever comes fir

<p id="isPasted">If you&#x2019;ve entered the wrong shipping address, you can update it yourself using the link in your order confirmation email. This option is available for up to <strong>30 minutes</strong> after purchase, or until your order is processed for dispatch, whichever comes first.&#xA0;</p><h2 id="to-update-your-address">To update your address&#xA0;</h2><ol><li style="font-size: 16px;">Open your order confirmation email.</li><li style="font-size: 16px;">Select <strong>&#x201C;Edit or view your order.&#x201D;</strong></li><li><span style="font-size: 16px;">Select <strong>&#x201C;Edit shipping address&#x201D;</strong> and enter your correct details</span><span data-contrast="auto" lang="EN-US" class="TextRun SCXW66809424 BCX8"><span class="NormalTextRun SCXW66809424 BCX8">.</span></span></li></ol><p>For more on editing your order, see <a href="https://auc-word-edit.officeapps.live.com/we/link" target="_blank" rel="noreferrer noopener">How do I edit or cancel my order?</a>&#xA0;</p><h2 id="have-a-subscription"><span style="font-size: 16px;"><strong>Have a subscription?</strong></span></h2><p>Updating the address on your order won&#x2019;t change the address for future subscription deliveries. To update your default address, log in to your account and go to <strong>Subscription management</strong>.</p><hr><h2 id="if-your-order-has-already-been-processed">If your order has already been processed</h2><p>Once your order has been processed for dispatch, we&#x2019;re unable to change the shipping address.</p><p>If your order has shipped with Australia Post, you may be able to redirect it to a different address, forward it to a collection point, or update your delivery preferences using your tracking number. <span class="fr-emoticon fr-deletable">&#x1F449;&#xA0;</span><a href="https://auspost.com.au/receiving/parcel-deliveries/parcels-in-transit" target="_blank" rel="noreferrer noopener">Learn more about managing parcels in transit</a>.&#xA0;</p><hr><h2 id="orders-containing-aerosols">Orders containing aerosols</h2><p>Due to carrier restrictions, redirection or forwarding may not be available for orders that include aerosol products.&#xA0;</p><hr><h2 id="if-your-parcel-is-returned-to-us">If your parcel is returned to us</h2><p>If your parcel is returned to us because of an incorrect address, our Customer Care team will be in touch to discuss next steps.&#xA0;</p><hr><h2 id="still-need-help">Still need help?</h2><p>If you have further questions, please email our Customer Care team at <a href="mailto:support@nakhair.com.au" target="_blank" rel="noreferrer noopener">support@nakhair.com.au</a> with your order number, and we&#x2019;ll do our best to help.</p>

I entered the wrong shipping address - what can I do?

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NAK Hair

Find answers about order tracking, delivery times, shipping costs, free shipping, and making changes to your order.

Orders & Shipping | NAK Hair Help Centre

📦 Orders & Shipping

My order was marked delivered but it’s not here.

What do I do if my item(s) arrives damaged?

🚚 Order Issues

What's your returns policy?

When will I get my refund?

How do I start a return?

🔄 Returns & Refunds