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NAK Hair

<p>Once your order has been dispatched, you&#x2019;ll receive a shipping confirmation email with your tracking details.</p><h2 id="where-to-find-your-tracking">Where to find your tracking</h2><ul data-spread="false"><li><p>Check the shipping confirmation email sent to the email address used at checkout</p></li><li><p>Select the tracking link included in that email</p></li></ul><p>Tracking updates are provided by the carrier and may take some time to appear after dispatch.</p><h2 id="my-tracking-hasnt-updated">My tracking hasn&#x2019;t updated</h2><p>It&#x2019;s normal for tracking to take a little time to refresh, especially during busy periods or while parcels move between carrier facilities. If there&#x2019;s been no update for several business days, please contact our support team and we&#x2019;ll help look into it.</p><h2 id="didnt-receive-a-tracking-email">Didn&#x2019;t receive a tracking email?</h2><ul data-spread="false"><li><p>Check your spam or junk folder</p></li><li><p>Confirm the email address used at checkout</p></li></ul><p>If you still can&#x2019;t locate it, contact us with your order number and we&#x2019;ll assist.</p><h2 id="still-need-help">Still need help?</h2><p>Our customer care team is happy to help, just reach out with your order number.</p>

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details. Check the shipping confirmation email sent to the email address used at checkout. Select the tracking link included in that email. Tracking

How do I track my order?

📦 Orders & Shipping

How long does delivery take?

Do you offer free shipping?

How do I edit or cancel my order?

Do you ship worldwide?

How can I complete my order using PayPal?

I entered the wrong shipping address - what can I do?

My order was marked delivered but it’s not here.

What do I do if my item(s) arrives damaged?

🚚 Order Issues

What's your returns policy?

When will I get my refund?

How do I start a return?

🔄 Returns & Refunds

Can peptides in the hydrating conditioner affect a drug test?

Is the Hydrate Shampoo sulphate-free?

What is the alternative for the discontinued Scalp to Hair Moisture Rich Shampoo and Conditioner?

Are the Volume Shampoo and Conditioner safe for tape hair extensions?

What shampoo and conditioner do you recommend for thin and aging hair with hair loss?

What should I use for oily thin hair?

What's a good shampoo for blonde hair?

Are your products cruelty-free and vegan?

Do you have a product similar to Replends Creme Leave-in Moisturiser but with hold?

🧴 Products & Ingredients

How does Subscribe & Save work?

How do I sign up for a subscription?

How do I manage my subscription?

How do I update my subscription items?

How do I skip or pause a subscription shipment?

How do I cancel my subscription?

How do payments work for subscriptions?

What happens if a subscription item is out of stock?

Can I use promo codes or gift cards with subscriptions?

🔁 Subscriptions – Subscribe & Save

I bought NAK Hair from a salon or retailer - can I return it to you?

My product is faulty or damaged - who should I contact if I bought it from a salon or retailer?

Why is the price different at my salon or retailer compared to the NAK Hair website?

How do I track my order?Updated 3 days ago

Where to find your tracking

My tracking hasn’t updated

Didn’t receive a tracking email?

Still need help?