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NAK Hair

Find answers to common questions about NAK Hair orders, shipping, returns, subscriptions, products, and professional services. Get quick help and support in one place.

NAK Hair Help Centre | Orders, Shipping, Returns & Product Support

How long does delivery take?

Do you offer free shipping?

How do I edit or cancel my order?

Do you ship worldwide?

How do I track my order?

How can I complete my order using PayPal?

I entered the wrong shipping address - what can I do?

📦 Orders & Shipping

My order was marked delivered but it’s not here.

What do I do if my item(s) arrives damaged?

🚚 Order Issues

What's your returns policy?

When will I get my refund?

How do I start a return?

🔄 Returns & Refunds

Can peptides in the hydrating conditioner affect a drug test?

Is the Hydrate Shampoo sulphate-free?

What is the alternative for the discontinued Scalp to Hair Moisture Rich Shampoo and Conditioner?

Are the Volume Shampoo and Conditioner safe for tape hair extensions?

What shampoo and conditioner do you recommend for thin and aging hair with hair loss?

What should I use for oily thin hair?

What's a good shampoo for blonde hair?

Are your products cruelty-free and vegan?

Do you have a product similar to Replends Creme Leave-in Moisturiser but with hold?

🧴 Products & Ingredients

How does Subscribe & Save work?

How do I sign up for a subscription?

How do I manage my subscription?

How do I update my subscription items?

How do I skip or pause a subscription shipment?

How do I cancel my subscription?

How do payments work for subscriptions?

What happens if a subscription item is out of stock?

Can I use promo codes or gift cards with subscriptions?

🔁 Subscriptions – Subscribe & Save

I bought NAK Hair from a salon or retailer - can I return it to you?

My product is faulty or damaged - who should I contact if I bought it from a salon or retailer?

Why is the price different at my salon or retailer compared to the NAK Hair website?

🛍️ Purchases from Hair Salons & Retailers

Do you offer wholesale options for stocking NAK products?

Can I buy NAK products in salon basin sizes?

How can I access the new professional online order page?

🛒 SALES, WHOLESALE & PROFESSIONAL

How do I apply promo/discount codes?

Do you offer special promotions or discount packs?

🏷️ Promotions

Find answers about order tracking, delivery times, shipping costs, free shipping, and making changes to your order.

Get help with damaged, missing, lost, or incorrect orders and learn what to do if something goes wrong with your delivery.

Learn how to start a return, understand our returns policy, and find out when you can expect your refund.

Answers to common questions about NAK Hair products, ingredients, safety, suitability, and alternatives for discontinued items.

Everything you need to know about NAK Hair Subscribe & Save, including managing, skipping, cancelling subscriptions, payments, and stock availability.

These FAQs are for customers who purchased NAK Hair products from a salon or authorised retailer (such as Myer, Priceline, or Adore Beauty).

Find information about wholesale opportunities, professional products, salon-sized formats, promotions, and professional online ordering with NAK Hair.

Learn how to apply promo or discount codes and understand the conditions that apply to special offers.

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