🚚 Order Issues
Get help with damaged, missing, lost, or incorrect orders and learn what to do if something goes wrong with your delivery.
My order was marked delivered but it’s not here.
If your tracking shows your order as delivered but you can’t locate it, we understand how frustrating that can be. There are a few things to check first. Look around your property, including safe places where a parcel may have been left. Check with o
What do I do if my item(s) arrives damaged?
We’re here to help if something isn’t right with your order. Please follow the steps below so we can assist as quickly as possible. Contact our customer care team as soon as possible. Include your order number and clear photos of the damaged or fault
I entered the wrong shipping address - what can I do?
If you’ve entered the wrong shipping address, we understand how frustrating that can be. Because orders are processed quickly, we’re usually unable to change the delivery address once an order has been placed. However, you may still have options once