I entered the wrong shipping address - what can I do?Updated a month ago

If you’ve entered the wrong shipping address, we understand how frustrating that can be.

Once an order has been placed, we can’t change the shipping address or make any other changes to the order. Please check your delivery details carefully before completing checkout.

We also can’t guarantee that a request sent after checkout can be applied before processing or dispatch.

If your order has shipped

For most orders sent via Australia Post, you may be able to:

• Redirect your parcel to a different address

• Forward it to a collection point

• Update delivery preferences

These changes can be made directly through the Australia Post tracking portal using your tracking number.

👉 Learn more about managing parcels in transit:
https://auspost.com.au/receiving/parcel-deliveries/parcels-in-transit

Orders containing aerosol products

If your order includes aerosol products, delivery redirection or forwarding may not be available due to carrier restrictions.

Our recommendation

• Double-check your shipping details carefully at checkout

• If you notice an error after ordering, you can contact us, but we can’t make changes to the order or guarantee that a request can be applied

• Once shipped, use the carrier’s tracking tools where available

If a parcel is returned to us due to an incorrect address, our customer care team will be in touch to discuss next steps.