How long does delivery take?Updated 4 days ago

Delivery timeframes depend on your location, the shipping method selected, and the items in your order.

Estimated delivery times

• Australia Post Regular: 3–9 business days

• Australia Post Express: 1–4 business days

These delivery timeframes are estimates only and can’t be guaranteed.

Dispatch timeframes

• Orders placed before 12pm AEST (Monday–Friday) are dispatched the same business day

• Orders placed after 12pm AEST are dispatched the next business day

• Dispatch does not occur on public holidays

Please note that during sale periods or times of high order volume, there may be a slight delay due to increased demand and carrier capacity.

Express shipping & restricted items

Some items, such as aerosols, are classified as Dangerous Goods and cannot be sent via Australia Post Express. These items will be shipped via courier (Direct Freight Express) and usually arrive within 1–9 business days.

Tracking your delivery

Once your order has shipped, you’ll receive a tracking link by email. Australia Post now sends digital delivery notifications (via email or SMS) rather than physical cards, so we recommend tracking your parcel online to stay up to date.

Important to know

Once your order has been dispatched, delivery is handled by the carrier. While we do our best to assist, we aren’t responsible for delivery delays that occur once the parcel is with the carrier.

Still need help?

If you have questions about delivery or your tracking hasn’t updated for several business days, please contact our customer care team with your order number and we’ll be happy to assist.