I entered the wrong shipping address - what can I do?Updated 10 days ago
If you’ve entered the wrong shipping address, you can update it yourself using the link in your order confirmation email. This option is available for up to 30 minutes after purchase, or until your order is processed for dispatch, whichever comes first.
To update your address
- Open your order confirmation email.
- Select “Edit or view your order.”
- Select “Edit shipping address” and enter your correct details.
For more on editing your order, see How do I edit or cancel my order?
Have a subscription?
Updating the address on your order won’t change the address for future subscription deliveries. To update your default address, log in to your account and go to Subscription management.
If your order has already been processed
Once your order has been processed for dispatch, we’re unable to change the shipping address.
If your order has shipped with Australia Post, you may be able to redirect it to a different address, forward it to a collection point, or update your delivery preferences using your tracking number. 👉 Learn more about managing parcels in transit.
Orders containing aerosols
Due to carrier restrictions, redirection or forwarding may not be available for orders that include aerosol products.
If your parcel is returned to us
If your parcel is returned to us because of an incorrect address, our Customer Care team will be in touch to discuss next steps.
Still need help?
If you have further questions, please email our Customer Care team at [email protected] with your order number, and we’ll do our best to help.