What's your returns policy?Updated 4 days ago
We offer a 30-day return and refund policy for eligible items. Please review the information below to ensure your request can be processed smoothly.
What items are eligible for return?
Returns may be accepted within 30 days of receiving your order for:
Products that are unused, unopened, and in original packaging
Incorrect, damaged, faulty, or missing items
All return and refund requests are assessed in line with our Returns Policy and reviewed on a case-by-case basis.
Incorrect, damaged, or faulty items
If you receive an incorrect, damaged, or faulty product, please contact us within 30 days of receiving your order.
When contacting us, please include:
Your order number
Clear photos of the product(s) showing the issue
Once verified, our team will provide instructions for a replacement or refund, depending on the situation.
Missing items
If an item is missing from your order, please notify us as soon as possible.
Please email our customer care team and include:
Your order number
A photo of what you received
A photo of the packaging
Change of mind returns
We offer a 30-day change of mind return for products that are unused, unopened, and in original packaging.
To request a change of mind return, please contact us within 30 days and include:
Your order confirmation number
Details of the product(s) you wish to return
The reason for return
Gift with Purchase (GWP)
If your order included a Gift with Purchase, the gift must be returned along with the purchased item(s). If the gift is not returned, your refund may be denied or reversed after inspection, and the items may be sent back to you.
Other issues or adverse reactions
If you experience any other issues, including an adverse reaction, please contact our customer care team with full details so we can assist.
How to return an item
If your return request is approved:
You’ll receive return instructions from our team
Please package the product securely to prevent damage in transit
We recommend using a trackable and insured shipping service, as we can’t take responsibility for items lost or damaged during return transit
Important notes
Return shipping costs are the responsibility of the customer and are non-refundable
For hygiene reasons, accessories are not eligible for return or exchange
Refunds and replacements are not guaranteed and are assessed individually
Still need help?
Please contact our customer care team at [email protected] with your order number and relevant details, and we’ll be happy to assist.