My product is faulty or damaged - who should I contact if I bought it from a salon or retailer?Updated a day ago

If you believe a product purchased from a salon or retailer is faulty or damaged, your first point of contact should be the place where you made the purchase.

Salons and retailers are responsible for assessing and managing returns or exchanges in line with their own policies and consumer law obligations.

If the salon or retailer needs additional support, they can liaise with NAK Hair directly. In most cases, they’ll be best placed to assist you with next steps.

If you have a general product usage question (rather than a return or refund request), our team is still happy to help.