How do I start a return?Updated 4 days ago

If you’d like to request a return, please contact our customer care team so we can review your request and guide you through the next steps.

How to request a return

To start a return, please email [email protected] and include:

• Your order number

• The product(s) you’d like to return

• The reason for the return

• Clear photos if the item is damaged, faulty, or incorrect

All return requests must be approved before items are sent back.

Important to know

• Returns are assessed in line with our Returns & Refunds Policy

• Products must be unused, unopened, and in original packaging (unless faulty or incorrect)

• Return shipping costs are the responsibility of the customer

What happens next?

Once we receive your request, our team will review the details and let you know whether your return has been approved and what to do next.

Still need help?

If you have questions about starting a return, please contact our customer care team at [email protected] and we’ll be happy to assist.