What happens if a subscription item is out of stock?Updated 3 days ago

If an item in your Subscribe & Save subscription is temporarily out of stock, we’ll manage this automatically and keep you informed.

How out-of-stock subscription items are handled

• If a subscribed item is unavailable, we’ll attempt to fulfil your order up to five (5) times

• If the item remains unavailable after these attempts, the order will be skipped

• You’ll be notified if an order is skipped due to stock availability

Payment timing

• You’ll only be charged once the product is back in stock and your subscription order is successfully processed

• No charges are made for skipped orders

What you can do

You can log in to your subscription account at any time to:

• Skip or pause upcoming deliveries

• Cancel your subscription

• Update your subscription items

Important to know

• Stock availability can change without notice

• Delivery timing may vary once an item becomes available again

Still need help?

If you have questions about an out-of-stock subscription item, please contact our customer care team at [email protected] and we’ll be happy to assist.